Frequently Asked Questions
Frequently Asked Questions
We want your Molly Wellness experience to be effortless from the moment you discover us to the moment your order arrives at your door. Browse our FAQs below — and if you still have questions, we're always just a message away.
📦 Shipping & Delivery
How long does shipping take?
We process all orders within 1–3 business days. Once shipped, delivery typically takes 10–20 business days depending on your location. You'll receive a tracking email as soon as your order is on its way.
Do you offer international shipping?
Yes! We proudly ship to the USA, Canada, and select European countries. Shipping availability and rates for your specific location will be shown at checkout before you complete your purchase.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions — sign up for our newsletter to be the first to know.
What happens if my package is delayed?
While delays are rare, they can occasionally occur due to customs processing or high carrier volume. If your order hasn't arrived within 25 business days, please contact our support team and we'll investigate immediately and make it right.
📋 Orders
How can I track my order?
Once your order ships, you'll receive a confirmation email containing your tracking number and a link to follow your package in real time. If you haven't received a tracking email within 5 business days of ordering, please check your spam folder or contact us.
Can I modify or cancel my order after placing it?
We begin processing orders quickly, but if you need to make a change, please contact us within 12 hours of placing your order. We'll do our best to accommodate your request before it ships.
What if I entered the wrong shipping address?
Please contact us immediately if you notice an address error — ideally within 12 hours of placing your order. Once an order has shipped, we're unable to redirect it, but we'll work with you to find the best solution.
🔄 Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused, in their original condition, and in original packaging. We want you to love every product you receive — if something isn't right, we'll make it right.
How do I request a return?
Simply visit our Contact page and send us your order number along with the reason for your return. Our team will respond within 24–48 hours with easy next steps. No complicated forms, no runaround.
When will I receive my refund?
Once we receive and inspect your returned item, refunds are processed within 5–7 business days back to your original payment method. You'll receive an email confirmation as soon as your refund is issued.
✨ Products
Are your products authentic and high quality?
Absolutely. Every product in the Molly Wellness collection is carefully curated and selected to meet our high standards for quality, performance, and safety. We only carry products we genuinely believe in — nothing makes it to our store without passing our internal review.
Are your wellness products safe to use?
Yes. All products are selected with safety in mind and are suitable for general use. For skincare products, we recommend performing a patch test before first use if you have sensitive or reactive skin. If you have a specific medical condition or allergy, please consult your healthcare provider before use.
How should I store the products?
For best results, store skincare and beauty products in a cool, dry place away from direct sunlight. Wellness devices should be stored in their original packaging or a protective case when not in use. Specific storage instructions are included with each product.
What if a product arrives damaged?
We're so sorry if that happens — it's not the experience we want for you. Please contact us within 7 days of delivery with a photo of the damaged item and your order number. We'll send a replacement or issue a full refund immediately, no return required.
💳 Payments
Which payment methods do you accept?
We accept all major payment methods including Visa, Mastercard, American Express, Shop Pay, Apple Pay, and Google Pay. All payment options will be displayed at checkout for your convenience.
Is my payment information secure?
100%. Our store is powered by Shopify, one of the world's most trusted e-commerce platforms, with industry-leading SSL encryption on every transaction. Your payment details are never stored on our servers and are fully protected at all times.
🎁 Promotions & Discounts
Can I combine discount codes?
At this time, only one discount code can be applied per order. However, we regularly run promotions and seasonal sales — so there's always something to look forward to.
How can I stay updated on new products and promotions?
The best way is to subscribe to our newsletter — you'll be the first to hear about new arrivals, exclusive offers, and wellness tips delivered straight to your inbox. You can also follow us on social media for daily inspiration.
💬 Customer Support
How can I contact customer service?
You can reach our friendly support team anytime through our Contact page. We're here to help with anything — from product questions to order updates.
How quickly do you respond?
We aim to respond to all inquiries within 24–48 hours on business days (Monday–Friday). We appreciate your patience and promise to give every message the attention it deserves.
Still have a question we haven't answered? We'd love to hear from you.
Thank you for choosing Molly Wellness. Your satisfaction is our greatest reward. 🌿